State Farm® Insurance Agent Pam Herndon

"It happens to us all, sooner or later! My policy expired, and the insurer sent a new updated policy. When I read the new premiums, I almost fainted! And then, reading further, there was a paragraph written in very bold and large letters, something that said they were obliged by law to tell me that the new policy was in fact overpriced, and I could do better. At that point I decided to look into other options, especially because my agent of 20 years had disappeared, the office was closed, the insurer couldn't assist me in finding the agent, and I had never had any notification that the agency was apparently out of business—nowhere and no one to be found. So, based upon its long history, I chose State Farm. State Farm has always had a great reputation, and is, I believe the largest insurer in North Carolina. So why not look into the best! I found an agent whose office was in my area, and decided to call. Which is how I found Wayne Britt of Pam Herndon. It turned out to be a very fortunate choice for me. Wayne answered the phone, and immediately we started to work on the quote. I found him to be very knowledgeable, courteous, interested in getting his clients the best quotation he could put together, honorable, asked all the right questions, and suggested some things I hadn't thought of. Additionally, he assisted me through setting up my State Farm account and my premium payment, the method of which was a bit unusual due to the way my bank's payment system is set up. So, the phone calls were hot and heavy for a while, until he was able to finally smooth out the last details. Through it all, he was patient, responsive, and professional. Considering all of the above, I suggest that you should look into working with Wayne if you are in need of a quote. I assure you that you won't go wrong if you do. J.A."

"My husband David was very impressed with Mackenzie. He presented Mackenzie with an unusual situation involving the National Driver Registry and an issue in another state from 38 years ago. She was immediately proactive and determined to do whatever she could to help resolve the situation. She is courteous and professional and a tremendous asset to the Pam Herndon Team!"

"Danny at Pam Herndon State Farm, Chapel Hill, NC and the entire team are AMAZING! I have all my insurance with this agency and have had for years. I get immediate responses and thorough follow up. The service is exemplary and I can't thank the team enough. Specifically, Danny stepped in and stepped up today to help solve an urgent issue. This is the reason that I am loyal to this agency!!"

"I worked with Wayne Britt to get my renter's insurance, and I have never received better customer service in my life. The office is always accessible over phone, and Mr. Britt was extremely responsive over email. He took care of my policy transitions and extensions, and answered all my questions clearly and quickly. He went out of his way to maximize the value of my insurance plan, which I didn't think to check myself. When my apartment caused last minute issues with the type of renter's insurance coverage, Mr. Britt immediately fixed and updated the entire contract the same day I contacted him. I would highly recommend this office because of their excellent customer service and quality work, as well as unbeatable prices."

"Wayne Britt is knowledgeable, responsive, cares about his customers and a pleasure to work with! I would definitely recommend Pam Herndon - State Farm Insurance Agent."

"Pam's team is top notch, Mackenzie in particular. Each time I have a question or need to update my information, Mackenzie follows up in a timely, thorough, and caring manner. At the age of 44, I dissolved my relationship with the insurance provider I had in place since I was 16 years old because I no longer wanted to have an insurance provider who I couldn't see face to face. Many thanks for all y'all do, Pam Herndon State Farm Team!"

"I talked to a person right away! MacKenzie was so helpful, professional, and sweet when I asked about a rental car policy!"

"BIG! shout out to DANNY for exceptional customer support. He really went above and beyond, ensuring all my concerns are heard and addressed. I appreciate everything you do."

"Danny was super helpful in getting my renters insurance figured out quickly!"

"Always very helpful. I’m so glad I have my insurance with Pam Herndon of State Farm"

"All agents working for insurance company are polite, curteous and do the basics well. But when you see someone going above and beyond to resolve an issue and not giving up, you say "wow" - I am glad I have someone on my side to make my insurance experience amazing. Mackenzie is one of those amazing person who helped resolve an issue with underwriters with her perseverance, organized, and firm approach solving the issue point by point and working with client (me) informing of status in transparent way and what would help to resolve the issue. We worked as a team and resolve the issue with underwriters who mistakenly rejected one of the policy based on misinformation. Thank you Mackenzie. I truly appreciate your help."

"Pam is very attentive to our needs and proactively reaches out when necessary. If we have a question, she responds very quickly and makes any complexity or confusion clear."

"I have maintained my auto insurance policy with Pam Herndon’s State Farm office in Chapel Hill, NC for many years. Both her staff and State Farm’s national office have been timely and professional with everything I’ve ever asked them to do—whether helping me to understand my policy or resolve a claim. Hannah Card and Jessica Guild, in particular, always goes the extra mile on my behalf. It’s that commitment to excellence that has earned my both my gratitude and steadfast loyalty to Pam Herndon and State Farm. Highly recommended!"

"Thank you for your help, Mackenzie Mullins at State Farm!"

"Great assistance on time and very quick response always."

"Love working with Mackenzie! She is always very responsive and gets everything done!"

"Every body at Pam Herndon State Farm is excellent, very professional and willing to help!"

"Pam was thorough and didn't take up too much of our time."

"Danny has been wonderful. He helps make me aware of things and takes time to educate me on options. He thinks of the scenarios that I would never have on my radar and it's nice knowing they're helping me protect my interests. There is no pressure to sign stuff and Danny goes the extra mile to get comps for me. It's very transparent. I really appreciate the patience, care and kindness he and the team have shown me."

"Wayne was totally knowledgeable, professional, patient and kind throughout the entire insurance request process."

"Absolutely fantastic experience! Wayne Britt, our agent, was knowledgeable, responsive, and genuinely cares about finding the best coverage. Made the whole process smooth and stress-free. Highly recommend!"

"I needed proof of renters insurance and Ms. Macenzie Mullins sent it the next day. I have always had a very good experience with Pam Herndon and all those who work at the office! You get what you pay for. I like to interact with people-it is what makes us human. I do not have to do everything on the faceless internet."

"Thank you, Hannah for being so quick to respond, helpful and professional!"

"I was contacted by State Farm representative, Wayne Britt. I am a policy holder. He said that by combining policies I could save money. When he initially wrote I was busy and then I had covid, so I returned his call quite a bit later. Nonetheless, he was extremely gracious and did an excellent job of explaining each step to me. I asked many questions and he answered all of them fully. I would highly recommend this State Farm employee."

"Danny Ingvalson took my call and made my day. He was beyond informative to help me make the decisions I needed to. He went above and beyond to make sure I had as much information about rates and changes in the auto insurance industry as he could. Everyone at this branch has been friendly and helpful to get me savings when and where they can, but the customer service I experienced today goes a lot further than just courtesy. It was genuine compassion and an interest to help me as much as possible. These people make auto make sense."