State Farm® Insurance Agent Pam Herndon

"My agent was great! They were very nice and explained things really well. They got back to me promptly and updated my policy immediately when my apartment complex changed insurances."

"Pam Henredon is a friend to her customers. She appreciates their business and she deserves it. Her personnel is well prepared, friendly and helpful as well. I recommend this business."

"They answer the phone in person - no phone tree. They are helpful, knowledgeable, and quick to find answers and resolve issues. They gave me a lot of additional helpful information when I relocated. Every person in the office is polite and helpful. They don't give up if a problem is complicated. They research and recommend different ways to resolve difficulties. Addendum: Today I received additional excellent service when transferring my policies from NM State Farm to another state. If only every State Farm office were this knowledgeable and courteous."

"About three weeks ago I was involved in my first ever automobile accident. I would hav been lost without State Farm and the helpful people in Pam Herndon's agency. They are the best."

"Mackenzie was absolutely wonderful and made the process so easy for us! I would highly recommend her for anyone who needs help."

"When I was in a car accident recently, Pam and her staff went into action and virtually eliminated the need for me to get very involved in the post-accident process. They coordinated with the body shop repairing my car, arranged for a rental car for me, and exclusively dealt with the other party to the accident. I would highly recommend Pam and her staff without hesitation. John Manley"

"Dear Pam, I'm writing to you to express my satisfaction and appreciation for the maner you manage all of our insurance accounts. We have been clients for 40 years and we have never had a complaint or request for the handling of our accounts. Very sincerely yours, Gustavo and Joan Montana"

"It happens to us all, sooner or later! My policy expired, and the insurer sent a new updated policy. When I read the new premiums, I almost fainted! And then, reading further, there was a paragraph written in very bold and large letters, something that said they were obliged by law to tell me that the new policy was in fact overpriced, and I could do better. At that point I decided to look into other options, especially because my agent of 20 years had disappeared, the office was closed, the insurer couldn't assist me in finding the agent, and I had never had any notification that the agency was apparently out of business—nowhere and no one to be found. So, based upon its long history, I chose State Farm. State Farm has always had a great reputation, and is, I believe the largest insurer in North Carolina. So why not look into the best! I found an agent whose office was in my area, and decided to call. Which is how I found Wayne Britt of Pam Herndon. It turned out to be a very fortunate choice for me. Wayne answered the phone, and immediately we started to work on the quote. I found him to be very knowledgeable, courteous, interested in getting his clients the best quotation he could put together, honorable, asked all the right questions, and suggested some things I hadn't thought of. Additionally, he assisted me through setting up my State Farm account and my premium payment, the method of which was a bit unusual due to the way my bank's payment system is set up. So, the phone calls were hot and heavy for a while, until he was able to finally smooth out the last details. Through it all, he was patient, responsive, and professional. Considering all of the above, I suggest that you should look into working with Wayne if you are in need of a quote. I assure you that you won't go wrong if you do. J.A."

"My husband David was very impressed with Mackenzie. He presented Mackenzie with an unusual situation involving the National Driver Registry and an issue in another state from 38 years ago. She was immediately proactive and determined to do whatever she could to help resolve the situation. She is courteous and professional and a tremendous asset to the Pam Herndon Team!"

"Danny at Pam Herndon State Farm, Chapel Hill, NC and the entire team are AMAZING! I have all my insurance with this agency and have had for years. I get immediate responses and thorough follow up. The service is exemplary and I can't thank the team enough. Specifically, Danny stepped in and stepped up today to help solve an urgent issue. This is the reason that I am loyal to this agency!!"

"I worked with Wayne Britt to get my renter's insurance, and I have never received better customer service in my life. The office is always accessible over phone, and Mr. Britt was extremely responsive over email. He took care of my policy transitions and extensions, and answered all my questions clearly and quickly. He went out of his way to maximize the value of my insurance plan, which I didn't think to check myself. When my apartment caused last minute issues with the type of renter's insurance coverage, Mr. Britt immediately fixed and updated the entire contract the same day I contacted him. I would highly recommend this office because of their excellent customer service and quality work, as well as unbeatable prices."

"Wayne Britt is knowledgeable, responsive, cares about his customers and a pleasure to work with! I would definitely recommend Pam Herndon - State Farm Insurance Agent."

"Pam's team is top notch, Mackenzie in particular. Each time I have a question or need to update my information, Mackenzie follows up in a timely, thorough, and caring manner. At the age of 44, I dissolved my relationship with the insurance provider I had in place since I was 16 years old because I no longer wanted to have an insurance provider who I couldn't see face to face. Many thanks for all y'all do, Pam Herndon State Farm Team!"

"I talked to a person right away! MacKenzie was so helpful, professional, and sweet when I asked about a rental car policy!"

"BIG! shout out to DANNY for exceptional customer support. He really went above and beyond, ensuring all my concerns are heard and addressed. I appreciate everything you do."

"Danny was super helpful in getting my renters insurance figured out quickly!"

"Always very helpful. I’m so glad I have my insurance with Pam Herndon of State Farm"

"All agents working for insurance company are polite, curteous and do the basics well. But when you see someone going above and beyond to resolve an issue and not giving up, you say "wow" - I am glad I have someone on my side to make my insurance experience amazing. Mackenzie is one of those amazing person who helped resolve an issue with underwriters with her perseverance, organized, and firm approach solving the issue point by point and working with client (me) informing of status in transparent way and what would help to resolve the issue. We worked as a team and resolve the issue with underwriters who mistakenly rejected one of the policy based on misinformation. Thank you Mackenzie. I truly appreciate your help."

"Pam is very attentive to our needs and proactively reaches out when necessary. If we have a question, she responds very quickly and makes any complexity or confusion clear."

"I have maintained my auto insurance policy with Pam Herndon’s State Farm office in Chapel Hill, NC for many years. Both her staff and State Farm’s national office have been timely and professional with everything I’ve ever asked them to do—whether helping me to understand my policy or resolve a claim. Hannah Card and Jessica Guild, in particular, always goes the extra mile on my behalf. It’s that commitment to excellence that has earned my both my gratitude and steadfast loyalty to Pam Herndon and State Farm. Highly recommended!"

"Thank you for your help, Mackenzie Mullins at State Farm!"

"Great assistance on time and very quick response always."

"Love working with Mackenzie! She is always very responsive and gets everything done!"

"Every body at Pam Herndon State Farm is excellent, very professional and willing to help!"

"Pam was thorough and didn't take up too much of our time."