State Farm® Insurance Agent Pam Herndon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jackie wheeland
March 20, 2025
5
out of
5
rating by jackie wheeland
"I needed proof of renters insurance and Ms. Macenzie Mullins sent it the next day. I have always had a very good experience with Pam Herndon and all those who work at the office! You get what you pay for. I like to interact with people-it is what makes us human. I do not have to do everything on the faceless internet."
We responded:
"Thank you, Jackie, for leaving us a great review! We are glad to know that our team has been able to assist you promptly with your renter’s insurance. Thank you for trusting us and we look forward to working with you soon. Please let us know if we can help in any way in the future! -Pam "
Victoria Grulich
March 20, 2025
5
out of
5
rating by Victoria Grulich
"Thank you, Hannah for being so quick to respond, helpful and professional!"
We responded:
"Hi Victoria, thank you very much for your kind review! We are truly grateful to have you with us and are glad to know that Hannah has served you in an excellent way. We look forward to seeing you again soon so please do not hesitate to reach out if you have any questions or concerns. We are always here to help! -Pam"
Kathryn Helene
March 4, 2025
5
out of
5
rating by Kathryn Helene
"I was contacted by State Farm representative, Wayne Britt. I am a policy holder. He said that by combining policies I could save money. When he initially wrote I was busy and then I had covid, so I returned his call quite a bit later. Nonetheless, he was extremely gracious and did an excellent job of explaining each step to me. I asked many questions and he answered all of them fully. I would highly recommend this State Farm employee."
We responded:
"So glad Wayne was able to help you! As a member of Pam Herndon's State Farm Agency, we are blessed with great team members like Wayne. Looking forward to helping you meet your insurance needs! Thanks, Pam"
Casey Barrett
February 24, 2025
5
out of
5
rating by Casey Barrett
"Danny Ingvalson took my call and made my day. He was beyond informative to help me make the decisions I needed to. He went above and beyond to make sure I had as much information about rates and changes in the auto insurance industry as he could. Everyone at this branch has been friendly and helpful to get me savings when and where they can, but the customer service I experienced today goes a lot further than just courtesy. It was genuine compassion and an interest to help me as much as possible. These people make auto make sense."
We responded:
"Hi Casey, thank you for leaving us a wonderful review. Danny and the team are beyond excited to hear that he has made your day. We strive for outstanding service and are glad to see he has done so. Thank you for trusting us and we look forward to working with you soon. Please let us know if you ever need anything! -Pam"
sumi ariely
February 24, 2025
5
out of
5
rating by sumi ariely
"Pam and her team are excellent, and always have our back. For example, Hannah one of the team members has been wonderful following-up on complex claim issues to make sure clients get the info needed and processing keeps moving forward."
We responded:
"Thank you so much for your kind words, Sumi! We’re thrilled to hear that our team, especially Hannah, have been such a great support to you. It’s wonderful to know that Hannah’s follow-ups have helped keep everything moving smoothly. We truly appreciate your trust in us, and we’ll continue to be here to assist you every step of the way! -Pam"
Terri Ingram
February 18, 2025
5
out of
5
rating by Terri Ingram
"I recently needed to find the insurance for my mom’s home. Her company that she had used for years was not helpful. I spoke with Wayne Britt, Pam Herndon, State Farm Insurance. I was upset at the time. Wayne has a very kind and reassuring voice. He said he felt sure they could help me. We did find a policy that would work for my mom’s home. Wayne did a great job."
We responded:
"Hi Terri, thank you for sharing your wonderful review. Our team and Wayne are ecstatic to hear that he was able to find the right coverage for your mom after you had some issues previously. We are always here to help so please do not ever hesitate to reach out with any questions or concerns. -Pam"
Ping
February 7, 2025
5
out of
5
rating by Ping
"Wayne Britt from the agency has been great to help me to obtain the right policies for our home and cars. He is very knowledgeable and has been very patient to explain various aspects and issues between the policies. In the end we have transferred our insurance policies from Homesite to State Farm, and saved hundreds of dollars in the process. We highly recommend Wayne and Pam, and would like to suggest to talk to them before obtaining a insurance policy from other insurance companies."
We responded:
"Thank you so much for sharing your positive experience! We’re thrilled to hear that Wayne was able to assist you in finding the personalized policies to fit your needs. His knowledge and patience in explaining the details are what we strive for. We truly appreciate your recommendation, and we’re grateful for your trust. If you ever need anything else or have questions down the road, we’re always here to help! -Pam"
David Margolis
January 20, 2025
5
out of
5
rating by David Margolis
"Mackenzie Mullins was excellent and very responsive, thanks"
We responded:
"Hi David, thank you so much for the kind review. We are grateful for your nice words and are happy that Mackenzie was able to assist you. Thank you for trusting us with your insurance, and please let us know if you have any questions or concerns in the future. We are happy to help! -Pam "
Brenda Denzler
January 15, 2025
5
out of
5
rating by Brenda Denzler
"I've been with Pam Herndon for many years and have always been more than pleased with her helpfulness and service --- as well as the knowledge and helpfulness of her staff. This time I worked with Wayne Britt, and he was prompt to answer my questions (via email) and make the changes to my policy that I decided I needed to make. The entire crew there has helped me through homeowners' insurance issues, auto coverage issues, life policy issues.... When it comes to my questions and needs related to insurance, I know I can count on Pam and Wayne and all of her folks to give me good advice and help me take wise actions."
We responded:
"Thank you, Brenda! We have been through many changes, in both our lives together. I enjoy our professional & personal relationship. Thank you for placing your confidence in State Farm & Pam Herndon State Farm agency!"
Todd Taus
January 14, 2025
5
out of
5
rating by Todd Taus
"I spoke with Wayne who was very efficient, kind and helpful as this was my first time getting insurance in the state of North Carolina. I would use him again for future policies . Thanks"
We responded:
"Thank you for your wonderful feedback, Todd! We're so glad to hear that Wayne was able to make your first experience with insurance in North Carolina smooth and easy. We’ll be sure to pass along your kind words to him. We truly appreciate your trust, don't hesitate to reach out if you have any questions! -Pam"
Annie
January 13, 2025
5
out of
5
rating by Annie
"Very helpful and knowledgeable--they assisted me even though I didn't end up going with them (turns out insurance is a mystery to me!). I'd definitely work with them if you want a State Farm agent in the area. Special shoutout to Danny for answering sooo many of my questions and emails."
We responded:
"Hi Annie, thank you for the kind review. We are glad to hear that Danny was able to answer your questions and emails in a helpful manner. Next time you need us please do not hesitate to reach out. We are happy to assist you! -Pam"
Anne Cooper
December 14, 2024
5
out of
5
rating by Anne Cooper
"Wayne went far beyond what was necessary or expected in easing my transition from another state. Kudos and cheers."
We responded:
"Anne- so happy you agree with so many of our customers & me on what a great insurance agent Wayne is! Glad you are our customer! Thanks, Pam Herndon"
Steve Hess
December 2, 2024
5
out of
5
rating by Steve Hess
"Hannah is great to work with, she is always friendly, polite, helpful and very responsive. It's a pleasure to call State Farm at Pam Herndon's office--really great to speak directly with a qualified person who quickly helps us with our challenges! Thanks!"
We responded:
"Thank you for the kind words, Steve! We’re glad to hear that Hannah has been helpful and responsive in addressing your needs. It’s great to know you enjoy working with her, and we appreciate you taking the time to share your experience. We look forward to continuing to assist you in the future! - Pam"
Patricia P
November 25, 2024
5
out of
5
rating by Patricia P
"Elisa was incredibly helpful today. I started a new policy, the premium was much lower than expected and all this was quickly completed over the phone. I wish everything was this easy..."
We responded:
"Thank you for your great feedback, Patricia. We’re so glad to hear Elisa was able to assist you with starting your new policy & everything went smoothly. It’s wonderful to know that we could help give you some savings! We truly appreciate your kind words & are here if you need further assistance. Don’t hesitate to reach out. Pam"
Linda Taylor
November 23, 2024
5
out of
5
rating by Linda Taylor
"I have complained in the past about not getting customer service the way it was years ago; However, that was before I called State Farm and talked to McKenzie Mullins. She was professional, friendly and went out of her way to give me the information I needed to make a decision about my policy coverage. thank you McKenzie. Linda Taylor"
We responded:
"Thank you so much for sharing your experience, Linda! We're thrilled to hear that McKenzie was able to provide you with the exceptional service you were looking for. We're so glad she could assist you in personalizing your policy to fit your needs. We appreciate your feedback and are here to help whenever you need it! Don't hesitate to reach out if you have any questions. -Pam"
Joseph “Pete” DeMatteo
November 15, 2024
5
out of
5
rating by Joseph “Pete” DeMatteo
"Jessica is always kind, well informed and efficient whenever I call with my dealings with State Farm Insurance. Thanks, Jessica!"
We responded:
"Hi Joseph, Thank you for sharing your wonderful feedback! We’re so glad to hear that Jessica has been able to provide you with excellent service. We’ll be sure to pass along your thanks to her! It’s always a pleasure to serve you, and we’re here for anything you might need in the future! -Pam "
Scott M
November 7, 2024
5
out of
5
rating by Scott M
"Corporate State Farm botched my auto policy cancellation resulting in a months long process of waiting to get a refund. Mackenzie kept on the case making sure it was all sorted out. These days I expect to explain myself multiple times to multiple people in order to get resolution, but with this agency I requested assistance once and just patiently waited. I live hours away but I trust this Pam’s team to take care of my other policies for many more years to come."
We responded:
"Thank you for your kind review, Scott! We're so glad to hear that Mackenzie was able to step in and help resolve the issue for you. Your trust in our team means the world to us, and we're honored to have earned your loyalty despite the distance. We’re committed to providing you with exceptional service for many more years to come. If you ever need anything else, don’t hesitate to reach out! - Pam"
Virginia G
November 4, 2024
5
out of
5
rating by Virginia G
"Love working with Mackenzie! She is always very responsive and gets everything done!"
We responded:
"So glad you were pleased with Mackenzie! She has a passion for helping our customers! Thanks, Pam"
Mike DeBellis
October 23, 2024
5
out of
5
rating by Mike DeBellis
"Pam's office always answers or returns calls, Wayne has been extremely helpful and patient as I nagivate a replacement car after my daughters accident."
We responded:
"Thank you for your wonderful feedback, Mike! We’re glad to hear that we have been responsive, and that Wayne has been helpful and patient through everything. Your experience is important to us, and we’re here to support you every step of the way! - Pam"
Dorothy
October 16, 2024
5
out of
5
rating by Dorothy
"They answer the phone in person - no phone tree. They are helpful, knowledgeable, and quick to find answers and resolve issues. They gave me a lot of additional helpful information when I relocated. Every person in the office is polite and helpful. They don't give up if a problem is complicated. They research and recommend different ways to resolve difficulties."
We responded:
"Thank you so much, Dorothy! We truly appreciate your trust in our team and are delighted to hear that we have been polite and helpful in addressing your needs. It’s our priority to find the best solutions for any challenges that arise. If you ever need further assistance, don’t hesitate to reach out! - Pam"
Kai Owen
October 10, 2024
5
out of
5
rating by Kai Owen
"Wayne was great, taught me a lot about the policies, worked with me thoroughly to help breakdown understanding the coverage that was best for my situation, and the office staff has a very friendly and open atmosphere!"
We responded:
"Thank you for your kind words, Kai! I’m glad to hear that Wayne was able to help you understand and find the coverage that best suits your needs. We strive to create a friendly and open atmosphere in our office, and it’s wonderful to know you felt that during your visit. If you have any more questions or need assistance in the future, please don’t hesitate to reach out! - Pam"
Susan Lecrone
September 20, 2024
5
out of
5
rating by Susan Lecrone
"Wayne Britt was quick and efficient with getting me set up with auto and homeowners insurance, saving me $250 per month from what I was paying the other insurance company I'd been with for 30 years. I guess I'll stay with State Farm Pam Herndon and Wayne Britt for the next 30!"
We responded:
"Susan, thank you for sharing your experience with Pam Herndon State Farm Agent! We're thrilled to hear that Wayne Britt was able to quickly and efficiently assist you. It’s wonderful to know you’re planning to stay with us for the long haul, and we’re excited to continue serving you for the next 30 years and beyond! -Pam"
Barbara Rich
September 4, 2024
5
out of
5
rating by Barbara Rich
"Mackenzie is knowledgeable, helpful, has a good sense of humor and saved me money with one suggestion."
We responded:
"Barbara, thank you for sharing your experience! We're thrilled to hear that Mackenzie was able to assist you with her knowledge and helpfulness. We appreciate your five-star review and thank you for choosing Pam Herndon State Farm Agent for your insurance needs! –Pam "
DJ B
August 30, 2024
5
out of
5
rating by DJ B
"Hannah helped me today. She took the time needed to accurately fill out all the fields, make sure the named insureds were listed correctly, and the amount was what we needed. She printed out proof of insurance while we await the full binder from the national office. She followed up with me about the billing process."
We responded:
"DJ, thank you for sharing your experience! We're so pleased to hear that Hannah provided you with such thorough and attentive service. Taking the time to ensure everything is accurate and following up on important details is what we strive for, and we appreciate you choosing Pam Herndon State Farm Agent for your insurance needs! -Pam"
Robert Dowling
August 29, 2024
5
out of
5
rating by Robert Dowling
"I called Pam Herndon on a Wednesday afternoon about an accident. Pam texted me a link to the Claims department and by the end of the day I had filed my claim, received a follow-up call from the claims people and was told the estimator would contact me the next day. On Thursday morning the estimator emailed me instructions, which entailed sending him 7 or 8 photos of the car. Within a couple of hours of sending the photos, I had an estimate and shortly thereafter I was told a check would be mailed within 48 hours. And it hadn't been 24 hours since I first spoke to Pam. It was all very efficient and everyone I spoke to was very professional and polite. It really couldn't have been easier. Five stars for State Farm!"
We responded:
"Robert, thank you so much for sharing your experience! We're delighted to hear that our team at Pam Herndon State Farm Agent was able to assist you quickly and efficiently after your accident. It’s great to know that the process was smooth and that everyone you interacted with was polite! We’re committed to making these situations as simple as possible for our Good Neighbors, and your five-star rating means a lot to us! Thanks again for choosing us for your insurance needs! -Pam"