State Farm® Insurance Agent Pam Herndon

"Excellent, responsive customer service"

"Mackenzie has been very professional and has informed me about all that is involved with this situation. Thank you."

"We moved to Chapel Hill in the fall of 2025 from Florida. As a result, we had many changes to make with our insurance policies and instruments. Fortunately, we selected Pam Herndon's State Farm office and we met MacKenzie Mullins who has advised us on SO MANY fronts. In 40+ years as State Farm clients in different locations across the country, the Principal of the State Farm office has never arranged to personally review our policy coverage with us. Pam Hernon did! We are grateful for the guidance, insights and recommendations we have received from Mackenzie and Pam Herndon's capable office staff!"

"Mackenzie Mullins, an account representative in Pam Herndon's office, did a professional job handling a question about our FS-1 form with the state. She was quick and knowledgeable. Recommended."

"Danny Ingvalson has provided superior help in our change from USAA to State Farm. Explained how he felt we were under-insured. Then he methodically went through explaining our different options. HIGHLY RECOMMEND DANNY!"

"Mackenzie Mullins was super sweet helping me get renter's insurance!"

"Danny in Pam Herndon's office provides excellent service. When my mom's car was in a hit-and-run accident recently, Danny helped me navigate, efficiently, the State Farm system and subsequently got her new vehicle covered promptly. I know I'm in good hands when working with Danny."

"Pam always makes me feel that she has my best interest at heart. We did a thorough review of my coverages and she presented optional endorsements and other services in case they appealed to me, but there was no pressure. As usual, she was well prepared ahead of my appointment. It is very satisfying to work with someone who I completely trust."

"Good experience - Merideth was great. Glad to be with State Farm."

"Done all my insurance with Pam Herdon for almost 15 years. Exceptional customer service and attentiveness."

"Mackensie did great job in issuing a rider for my truck."

"What an Excellent experience! Both Mackenzie and Danny were both professional And personable! If you are looking for insurance agents who go above and beyond, look no further!"

"I have appreciated the ease and timeliness of working with Pam Herndon and Meredith Herndon Koraly at State Farm. They both did a wonderful job drafting a policy for me and executed it with the upmost care. I would highly recommend them to anyone in North Carolina! Thank you both so much for your assistance!"

"Very attentive and helpful, Meredith was great to work with. She provided insightful information and was quick and clear in communicating when helping me with my insurance process. The price of the policy was very reasonable."

"I cannot speak enough about how wonderful Pam‘s team were in handling my claim process. Shout out to McKenzie and Danny! You both are rock stars!!!. McKenzie had promised me when I was having problems with getting in touch with out of state claims person that she wouldn’t let the day end without getting me a resolution, she was true to her word, even had to be on the phone for almost 30 minutes to get the right person and then conference me back in to make sure that the whole thing was settled. I’m so grateful!!!! Fantastic customer service, 5 stars!!!!!!!!"

"Wayne Britt and Pam Herdon are the best. They took great care of my home and auto insurance needs in less than 24 hours. They are courteous, efficient and very knowledgeable. I feel in very good hands."

"Pam and her team are knowledgeable, easy to reach"

"Reliable and swift service. Happy you take care of our needs."

"Amazing service from Pam and her team (Danny helped me set everything up!) when I moved from NV to NC. Truly appreciate all the help and kindness. Thank you again!"

"As a first time homeowner, Mr. Wayne Britt helped me with both homeowners and auto policies. When there was uncertainty regarding what the HOA covered or not, Wayne took the initiative directly with the HOA to ensure I would neither underinsured nor overinsured. He was highly attentive and patient to my specific requests and adjustments, such as modifying replacement costs, personal property limits, and deductibles, etc. Wayne also actively sought out savings, including bundling discounts and suggesting the "Drive Safe and Save" program for additional credits. It was a pleasant and smooth quoting and buying experience. Thank you Wayne."

"Ashlyn helped me out in a pinch when I was in line at the Division of Motor Vehicles and realized I didn’t have my insurance card with me. I called Pam Herndon’s office and Ashlyn answered. She quickly emailed the card to me and I was able to take care of my business. Thank you, Ashlyn"

"Meredith has been a superstar and helped me with a difficult situation. Her perseverance and professionalism ended with a great result. Thank you!"

"Thanks very much to Mackenzie for her warm and friendly assistance, which has made me feel secure and at ease！！"

"Pam and her team are knowledgeable, easy to reach."

"Great agency! Attentive and courtesy people with quick responses when needed."